CMS & e-commerce
PrestaShop maintenance: updates, backups, monitoring and security
A PrestaShop store in production is a living system: core versions, paid modules with their own release cycles, PHP, database, payment gateways and carriers all evolve separately. PrestaShop maintenance means applying those updates in a controlled way, backing up the store and its orders, monitoring availability and quickly fixing whatever degrades.
This service is for e-merchants running a PrestaShop 1.6, 1.7 or 8 store who cannot afford a 500 error page on a Saturday afternoon or a vulnerability in a payment module.
Every update is first run on a staging environment, a faithful copy of the store, with checks on overrides, theme and checkout. Backups are stored off-site and tested. You receive a regular report and you know who to call when something goes wrong.
When do we step in?
Module updates you dare not apply
The back office reports module updates, but last time the checkout broke. We test every update on staging before applying it.
An end-of-life PrestaShop version
PrestaShop 1.6 no longer receives security fixes. Maintenance secures what can be secured while a migration to PrestaShop 8 is planned.
Modules abandoned by their publisher
A payment or shipping module is no longer updated, or its publisher has disappeared. The risk must be assessed and a replacement prepared before it breaks.
No verified backup of orders
Orders, customers and stock live in the database. A backup that has never been restored protects nothing; we set up tested backups.
A store that has already been attacked
Vulnerable PrestaShop modules are a frequent target, especially for stealing payment data. After a clean-up, only ongoing maintenance prevents reinfection.
How we work
- 1
Onboarding audit
Inventory of the PrestaShop version, PHP, modules and their licences, existing overrides, theme and hosting. We identify immediate risks before starting.
- 2
Backups and staging environment
Automated backups of files and database, stored off the server and tested with a real restore. Set-up of a staging environment synchronised with the store.
- 3
Update cycles
Core, module and theme updates applied on staging, checks on overrides and the checkout, then deployment to production outside traffic peaks.
- 4
Monitoring and security
Uptime and 500 error monitoring, module vulnerability watch, restricted access to the back office and admin folder, security headers, file integrity checks.
- 5
Fixes and reporting
Fixing detected anomalies, small changes as per the contract, and a regular report on interventions, identified risks and recommendations.
Technologies we use
- PrestaShop 1.6 / 1.7 / 8
- PHP 7.4 → 8.x
- MySQL / MariaDB
- Symfony
- Smarty / Twig
- Composer
- Git
- Staging
- Monitoring / alerts
- Nginx / Apache
- Off-site backups
Related expertise
Why choose Agencei?
We know the pitfalls of PrestaShop updates
Conflicting overrides, modules overwriting core files, a theme incompatible with a new version: we spot them on staging, not in production.
Database expertise
PrestaShop order, stock and statistics tables grow fast. We monitor, optimise and back them up properly.
A team that can develop
When an abandoned module must be replaced or fixed, we do not just flag it: we can take it over or rewrite it.
You stay the owner
Credentials, module licences, hosting and data remain in your name. Documentation is kept up to date so you can change provider.
In brief
- What is this service?
- PrestaShop maintenance service: tested updates of core, modules and theme, off-site backups, monitoring, security and fixes for versions 1.6, 1.7 and 8.
- Who is it for?
- E-merchants running a PrestaShop store in production without an in-house technical team able to test and apply updates.
- What problem does it solve?
- Risky module updates, end-of-life PrestaShop or PHP version, abandoned modules, unverified backups, exploited vulnerabilities.
- How long does it usually take?
- Ongoing contract, usually monthly or yearly; the onboarding audit and the set-up of staging and backups typically take a few days.
- What factors influence the price?
- Price depends on the PrestaShop version, the number and nature of modules, multistore, order volume and the expected response time.
- How does the engagement run?
- Audit, backups and staging, tested update cycles, monitoring and security, fixes and regular reporting.
- What are the risks?
- Updates applied directly in production, conflicting overrides, vulnerable payment modules, unbacked-up database, version 1.6 left unprotected.
- What alternatives exist?
- Managed PrestaShop hosting with updates included, in-house maintenance if you have a developer, or one-off intervention without a contract.
Frequently asked questions
What exactly does PrestaShop maintenance cover?
Core, module and theme updates, tested backups, uptime monitoring, security watch and fixing technical anomalies. Feature changes can be included as a block of hours depending on the contract.
Do I need to update PrestaShop at every release?
Patch and security releases, yes, after testing. Major versions, for example from 1.7 to 8, are real migrations that are planned separately, as they affect modules, theme and sometimes the database.
Do you maintain PrestaShop 1.6 stores?
Yes, but with limits: no more official security fixes, old PHP versions, modules no longer updated. We secure what can be secured and support you towards a migration at your own pace.
What happens if a module update breaks the store?
That is what staging prevents. If a problem still reaches production, we restore the backup taken just before and analyse the conflict, often an override or a version incompatibility, before trying again.
Can you take over a store without documentation?
Yes. The onboarding audit exists precisely to rebuild the inventory of modules, overrides and credentials. We then document as we go.
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Describe your need in a few lines: we come back to you with a first analysis and the next steps.