A technical problem? Diagnosis, causes and solutions
These pages are written to help you understand what is happening and perform the first checks, before calling us if needed. Each page clearly states when contacting a professional becomes useful.
Slow WordPress
Pages that take seconds to load, a sluggish admin: find the cause and fix it for good.
Fix my problem →Hacked WordPress
Redirects, spam, Google warning, suspicious files: react quickly and clean the site thoroughly.
Fix my problem →WordPress 500 error
500 error or "critical error on this website": read the real message and fix the cause.
Fix my problem →WordPress down
White screen, admin locked out, database error: restore your site methodically.
Fix my problem →Slow PrestaShop
Slow product pages, sluggish back office: locate the bottleneck and get a responsive store back.
Fix my problem →PrestaShop 500 error
Store returning a 500 after a module or an update: make the error visible and fix it.
Fix my problem →Website down
Site unreachable, timeout, 502 or 503 error: locate the failure layer by layer.
Fix my problem →Server unreachable
SSH timing out, silent services, empty console: regain control of your server.
Fix my problem →SSL problem
"Not secure" site, expired certificate, failed renewal: restore valid HTTPS.
Fix my problem →Database down
Connection refused, too many connections, corrupted tables: restore MySQL or PostgreSQL without losing data.
Fix my problem →App crashes
Unexpected closure, frozen screen, service restarting in a loop: trace the crash back to its cause.
Fix my problem →Slow API
Growing response times, client-side timeouts: find the bottleneck and fix it.
Fix my problem →Your problem is not listed? Describe it and we will get back to you quickly.
Get a diagnosticTell us about your project
Describe your need in a few lines: we come back to you with a first analysis and the next steps.